21 January 2015
"Foxtrot": Annual Report on the Consumer Protection
January 20, 2015 at the meeting of the Public Council under Gospotrebinspektsii spokesperson for the group of companies "Foxtrot" Alevtina Beletskaya presented the manual "marking household appliances and radio and television: manual for employees of retail trade "and report on the results of the business within the framework signed in December 2013" Memorandum of Understanding between the State Inspectorate of Ukraine on protection of the rights of consumers and companies, importers and distributors of household appliances in Ukraine to fight against counterfeit and contraband ".
- During the year, we carefully followed points of the Memorandum of Understanding, as evidenced by the following results: with the support of the European Business Association participated in a working group under the Ministry of Economic Development and Trade of Ukraine and submitted to the parliament tried and tested changes in legislation to protect the rights of consumers; have created manual for market "marking household appliances and radio and television: a guide for employees of retail trade" (with KNTEU with the review and public organizations for the protection of consumers' rights); organized training for sellers at "Foxtrot" skills assessment marking according to this manual and began to spread this experience in the market, - accented Alevtina Beletskaya on the achievements in 2014, aimed at protecting the rights of consumers.
The representative of the "Foxtrot" noted that during the year the network has been actively working with consumer complaints and at the end of 2014 stated decrease the number of complaints by 33%. A press secretary of GC "Foxtrot" also announced further action at "Foxtrot", aimed at the implementation of the provisions of the Memorandum: updated with the content of the manual updating of legislation in line with the European integration of Ukraine; transmission of circulation of guide to market surveillance authorities in regional offices, as well as retailers and public organizations that are engaged in the affairs of consumer protection.
- During the year, we carefully followed points of the Memorandum of Understanding, as evidenced by the following results: with the support of the European Business Association participated in a working group under the Ministry of Economic Development and Trade of Ukraine and submitted to the parliament tried and tested changes in legislation to protect the rights of consumers; have created manual for market "marking household appliances and radio and television: a guide for employees of retail trade" (with KNTEU with the review and public organizations for the protection of consumers' rights); organized training for sellers at "Foxtrot" skills assessment marking according to this manual and began to spread this experience in the market, - accented Alevtina Beletskaya on the achievements in 2014, aimed at protecting the rights of consumers.
The representative of the "Foxtrot" noted that during the year the network has been actively working with consumer complaints and at the end of 2014 stated decrease the number of complaints by 33%. A press secretary of GC "Foxtrot" also announced further action at "Foxtrot", aimed at the implementation of the provisions of the Memorandum: updated with the content of the manual updating of legislation in line with the European integration of Ukraine; transmission of circulation of guide to market surveillance authorities in regional offices, as well as retailers and public organizations that are engaged in the affairs of consumer protection.