22 April 2020
Warranty is in action! How service centers work during quarantine
Eugene Kobets, the Foxtrot network service management director explained how to deliver technics fast and safely from house to service center in conditions of self-isolation and what innovations were introduced in the work.
Today Foxtrot services cover about 100 cities of Ukraine. We always work on amount of direct contracts growth, which lets you do quality renovations work and diagnostic of technics bought in Foxtrot chain store. Right now, 94 brands producing technics and electronics cooperate with us.
One of the constant Foxtrot team directions is to set focus on customers’ needs and to enhance the client service. Under the present circumstances, we also need the ability to quickly adapt to encountered conditions. The first week of quarantine was rather difficult due to the lack of a single recommendations on work in our area from the government. Therefore, we temporarily suspended the provision of services on all platforms, awaiting orders and explanations in the legislation. This gave us the opportunity to prepare for work in the new environment.
Sure, the most important question among the clients is how to get the service for their technic in conditions of limited transfers. We designed our system to make the process went smoothly long before the crisis. So now all you need is to contact the company call-center. We assume entire process organization.